Last Updated: October 10, 2026
Welcome to FirstHope, managed by Engacy Learning Pvt Ltd (“FirstHope”, “we”, “our”, or “us”).
Your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal information when you use the FirstHope mobile application and website.
1. Information We Collect
We may collect the following information:
Personal Information
- Name
- Mobile Number
- Email Address (if provided)
- College/University (optional)
- Academic Course and Semester
Account Information
- Login details
- Purchase history
- Subscription status
Usage Information
- App activity
- Reading progress
- Bookmarks
- Device information
- Crash reports
- Analytics data
Payment Information
Payments are processed securely through trusted payment providers. We do not store your card or banking information.
2. How We Use Your Information
We use your information to:
- Create and manage your account
- Verify your identity through OTP
- Provide access to purchased study materials
- Improve app performance
- Provide customer support
- Send important service notifications
- Prevent fraud and misuse
- Comply with legal obligations
3. Analytics
On this website, optional Google Analytics measures page visits and clicks on notes downloads, videos and app links. Microsoft Clarity provides heatmaps and session recordings to help improve the website. These services load only after you allow optional analytics. Advertising features are disabled, sensitive content is masked in Clarity, and the admin dashboard is excluded. You can decline or withdraw consent through Cookie preferences in the footer. Essential website functions remain available without analytics.
We may use services such as:
- Firebase Analytics
- Firebase Crashlytics
- Microsoft Clarity
- Meta Technologies (where applicable)
These services help us improve user experience.
4. Data Sharing
We do not sell your personal information.
Information may only be shared with trusted service providers for:
- Payment processing
- Authentication
- Cloud hosting
- Customer support
- Legal compliance
5. Data Security
We use industry-standard security measures including:
- Encrypted communication (HTTPS)
- Secure cloud infrastructure
- Access controls
- Authentication safeguards
Although we strive to protect your data, no internet transmission is 100% secure.
6. Data Retention
We retain your information only as long as necessary to:
- Maintain your account
- Provide purchased content
- Meet legal obligations
- Resolve disputes
7. Children’s Privacy
FirstHope is intended for students aged 13 years and above. We do not knowingly collect personal information from children under applicable legal age without appropriate consent.
8. Your Rights
Depending on your location, you may request to:
- Access your information
- Correct inaccurate information
- Delete your account
- Request deletion of your data
- Contact us regarding privacy concerns
9. Third-Party Services
Our application may integrate with third-party services including:
- Meta
- Google Firebase
- Razorpay
- Supabase
Each service maintains its own privacy practices.
10. Changes to this Policy
We may update this Privacy Policy periodically. Updated versions will be published on this page with the revised effective date.
11. Contact Us
Engacy Learning Pvt Ltd
Email: [email protected]
Website: https://www.firsthope.co.in
